Customer Ratings & Reviews

Gives me the peace of mind just in case something were to happen

Amazing protection life saver for everyday life. Choose me for the 400

The techs are great polite knowledgeable the ins is well worth it as these days nothing last 5 years or longer so your gonna use it well worth the money and peace of mind would definitely recommend the geek sqaud

Haven’t had any problems as of yet. But definitely recommend the service

So far we haven't had to use this, but we have in the past for products and have always been happy.

This was a great buy. It works great. They always finds a way to satisfy the customer.

We always take out the extra protection. Only had to use it once, and very easy process

Have never had to use this but appreciate i purchsed for peace of mind.

I have had no issues with Geek Squad in the past. maybe just the wait time to see a tech.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

I like getting the Geek Squad Protection because technology today can be intimidating. Having Geek Squad ready to help me solve any problems that come up when I have questions or issues. They are responsive and know right away how to fix the issue.

5-Year Standard Geek Squad Protection Overall rating* Excellent

Geeksquad is the way to go with protection on your electronics at best. Good customer service and prices are fair for the length of time it's protected.

Haven’t had to use and i hope i never do but glad i have just in case

Okay, how do you write a review for a service contract you have yet to use. So this is based on previous service contracts I have bought from Best Buy. This one is for our LG TV but the previous one was for our Sony Bravia TV. It paid off as the Sony gave out right as the manufacturer warranty was going away. The problem was the panel so Best Buy opted to swap it out. NOTE: They did try to give us the base model Sony saying it would do everything our original TV did. I complained it should cover the cost of the TV not the features as there was also an aesthetic quality and while the newer TV would do all the stuff our old Sony did, the old Sony was a nicer looking model. I offered to meet them half way and they let me upgrade to the nicer Bravia and split the cost with me. Best Buy has always been able to work with me and why we bought a contract on the new LG OLED TV. Simply put, you can't go wrong in getting the warranty on expensive items and an OLED TV right now would cost way more than we paid for the one we got. Hoping it doesn't go out but if it does, Best Buy has our back.

You can't beat a 5 year protection program as good as this!

Great add on with purchase when we order our tv for the house

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

I love the clarity of this TV and the sound is excellent.

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.