Customer Ratings & Reviews

Super handy if you are spending big dollars on an item and want it protected.

Protection plan for 5 years find it great option, you never know what could happen. Used it before in other articles and they act fast.

This sound boy has a massive face and a good tener in it

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

The prices is right! When I request service this worth the price I paid.

The agents were fast and efficient and connected everything for completion!

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

Hoping this gives protection if we need it for Tv.

They helped me replace a damaged tv and were very easy and efficient to work with.

Always buy the warranty for any device, especially brand new

Having coverage on a super expensive greatest tv of all time til 2030 is very relieving

The agents mounted my TV and connected it to all my devices

We have had 2 use this feature 1 time on a vacuum and i have to say, the simplicity of replacement is worth the price. Our 1,5 year old Dyson gave up the ghost and we had to tap our 2 year coverage we added. All i had to do is drive down to the store and pick up a brand new Dyson. Done. Can't ask for more.

I have not been able to try out the coverage for any of my bought items.

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Very professional and listened to issue, Had timely feedback for next process.

TV protection plan is great to have I haven't had to use it yet