Customer Ratings & Reviews

the geek squad plan has always been a reliable investment when my tech goes down

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

I have boughten many electronics from Best Buy over the years. However, I would recommend purchasing extended warranty coverage just incase. I did have a couple repairs done in the past. They were very satisfactorily performed with a high degree of professionalism. Be sure to purchase a Geek Squad Protection plan for all troubleshooting, service needs and operational advice.

Profecional service ! Attention exelent! Quick service!

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

Purchased warranty protection for tv, just in case. Luckily I haven't had to use it. Staff was very helpful with all my questions.

Like the tv has great picture quality and like it has the apps on it

Never had to use geek squard last tv because of covid nobody could repair,recieved a credit for tv

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

It pays to add the warranty on your product I will always add it

This plan is for five years so it gives the freedom to have my tv services and save me money on the cost of repairs.

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

Im an insignia fan. I actually purchased a used 65" right before I got married. Uhm 09 i figure. I bought this tv on sale last summer because the sound was going in and out on the old one. I was more than happy when I found this on massive sale!

It's a warranty, but not one you should be weary of. Most protection plans have gotten a bad stigma over the years, but this Geek Squad protection plan has never let me down. Best Buy has also been helpful and resolved any product issues I've had due to this warranty. Protection covers numerous categories, so give yourself the peace of mind and pickup the added coverage, it costs essentially the same as a weeks worth coffeeshop trips but now you're TV is worryfree for 2 years.

I had geek squad protection on my previous two televisions. Both TVs went out at about four years old. They could not find parts to repair either television so they simply reimburse me the full price I paid for the TV. What more could you ask for.

Will need when need a repair. Great to have for tv

Purchased the 5 year protection plan from the Geek Squad. Hope we never have to use it, but it gives us peace of mind.

In two years, I’ve never had a problem they couldn’t fix. Whether in-store or with at-home service, they always deliver. If you’re looking for reliable tech support, Geek Squad is a great choice!

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

Whenever I tried to use it it very good and i really do