Customer Ratings & Reviews

Agents came and took care of business, was nice and clean very professional

This TV rocks. Read many reviews and they were spot on. My sharp Aquos from2012 died. The U7k is night and day better. Switched video mode to vivid and looks incredible saved a lot of money not buying a Samsung and highly recommend the U7k. Sports are awesome on this TV.

Probably one of the better electronic insurances next to gamestop

I recommend to anyone who makes a high dollar purchase like a television or something like that to purchase this protection. It will save you from a lot of headache down the way and I can speak from experience because I had a brand new LCD go out after only a couple of months. Instead of the headache of having to deal with the manufacture warranty and sending it back, Best buy just replaced it. If anything goes wrong, this protection will cover your investment and I have had no problems with the Geek Squad in assisting me with any troubles I had with my products yet.

Great service, they take care of the issue if you have one with the item you buy

This is an absolute necessity when purchasing TVs too big to carry into the store for service. The best feature about this warranty is that they will come to your home any time it requires servicing, and if for any reason it cannot be repaired, they will replace it with either the identical TV or one at least as good as you have, if not better!! A one-year manufacturer's warranty simply isn't enough when purchasing expensive technology because if something does go wrong, it's usually after the first year when the regular warranty has expired!

They helped me find everything that I needed in the store and they helped with the purchases

PURCHASED TV 2016 WITH GEEK SQUAD SERVICE. TV LOST PICTURE JAN 2021. INFORMED GEEK SQUAD THEY GAVE ME THE PHONE NUMBER FOR COMPANY TO MAKE APPOINTMENT FOR REP TO COME TO MY HOUSE TO CK TV (50 INCH). IT COULDNT BE REPAIRED, THE REPRESENTATIVE WAS ON TIME WITH MASK, THEY CONTACTED ME I CHOOSE TO RECEIVE BEST BUY GIFT CARD! I PURCHAED ANOTHER TV WITH 5 YEAR GEEK SQUAD SERVICE. SMALL PRICE FOR GOOD SERVICE!!!! THANK YOU

Definitely worth the investment, just in case your electronics decides to quit working. They even helped put the legs on my recently purchased tv, which would not go in where they were supposed to go. They figured out that they were somehow damaged. The tech went & found another tv, replaced entire tv & assembled the legs in store. Before leaving store, he made sure that tv was working without any problems. Definitely a great investment. Thank you Countryside IL store, great personnel working there placing customers first!!!!

I have never loved a TV more than I love this one. The agents that came to my house to install it was so professional and kind. It was a pleasure to have them service my product for me. I always feel that I am in the right hands with my geeks.

Greek squad warranty is the best to have. You never know what will happen after the manufacture warranty

Excellent protaction very handy never know when it s gonna come in haddy years from now.

I haven't had to use them but I've heard they're outstanding

We love having the Geek Squad Service available. It gives us peace of mind.

I bought this Samsung Q60AAFXZA TV on October 3rd, 2021, it runs off by itself on the same day after three year. I guess they put a timer on it to stop operating.

Easy claims at any Geek Squad counter. No hassle claims.

Every aspect of this tv is far superior to almost all of the tvs I own or have owned! Picture, sound .and antenna reception is 4star ! I sincerely would recommend this tv to anyone who needs a tv that won’t break the bank but provides Superior performsnce

after 5 years sam / him and hum went with sony glad injoy the pic had nice man kyle from enc store hook up very glad after watching ! great service

I purchased the extended warranty on my first Samsung television from Best Buy. Had a problem with the television. The warranty decided television was unable to be repaired. Gave me credit for the original purchase price. Got a new Samsung television. This coverage is well worth the money. Thanks

Excellent T.V. while it lasted. Unfortunately on the 5th year anniversary the TV crashed out. It started with an unable to connect to wifi network message and a couple of months later the screen gave out.