Customer Ratings & Reviews

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

hope not to have to use it. Ask me again in 4-1/2 years!

2 year protection plan is great! I don't normally need them, as after doing a bit of research helps me buy a quality product, but if something does happen....you get a gift card for the actual cost of the item that no longer functions to be used for whatever you want from Bestbuy!

I love my new tv the setup look really nice on my basement..

Best Buy reimbursed me the full price, plus sales tax cost of my recently deceased 3 year old UN50JS7000. Without this coverage, replacement would be entirely out of pocket. Just purchased replacement HDTV with 5 year Geek Squad protection as well. Assurance well worth the cost.

I had forgot I bought the warranty until my tv died abs I looked up when I bought it. It was 4.5 years, and Best Buy gave me zero hassles. They sent a repair person to try and fix it. When he could not, Best Buy sent the new model for the old tv.

Haven’t had any issues with the tv to use it but for the reviews that o have seen should be a great service I always look @ the review and it sounds great

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

All was great. No problems. Fair pricing for this.

I have not used this for my purchase recently, thoigh i will say my previous experiences with Geek Squad was useful to me.

Very fast set up. They helped me set up the apps on the TV

I purchased this protection on my Roku tv in case it should quit working properly like my last tv did when I hadn't even had it 6 months. I had the protection plan on it also so it covered the cost of my new tv.

I had such a pleasant man come and bring my tv. He was very knowledgeable about it. He kept me updated when he was going to be arriving and where he was at in his schedule.

Always a good addon for products you care about!!!

I had to use this with my last TV, so I will be purchasing these going forward when I buy a new TV

EXCELLENT CUSTOMER SERVICE. EXCELLENT APP EXCELLENT EVERYTHING...

Great protection plan for the price! I would recommend!

Very professional service great job, no problems at all.

Having extended warranty gives me a great piece of mind. Best Buy is one of the top customer service provider.