Customer Ratings & Reviews

I love the geek squad. It has always been a great investment. Peace of mind knowing it’s there if your product fails. When I have had to use the protection plan it has always been a seamless process with geek squad agents. I will not make any major purchase without having geek squad protection.

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

I feel that the geek squad is better than any warranty. Just contact them and your issue is handled quickly.

I bought the 5 year protection as a piece of mind after my last tv had issues right after the factory warranty expired.

I had a Samsung 50" 1080p TV that went out and was non-repairable after 15 months. I replaced it with a Samsung 50" 4K TV and decided that it would be good to have a backup plan, so I bought the 5 year Service Policy when I bought the new TV. I didn't want to feel cheated by Samsung again and I know that the Geek Squad and Best Buy will back up the product.

hope i dont need to use it ...but if i do im sure geek squad will come through

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tv is a great replacement for our old one that broke. best buy protection makes us feel alot better about the purchase.

my 14 month old Vizio tv was not working properly and the geek squat came and after a few test their recommendation was to replace the TV . i was giving a replacement # went to the store selected another tv and they deliver the new one and picked up the broken one at no charge ..GREAT PROTECTION PLAN

ALWAYS get protection from geek squad trust me you dont want to not have it.

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

Great guys on geek squad much prefer over contractors

Good piece of mind purchase. My parents used this service on failed tv and had no issues whats so ever.

I bought an open box TV and it had a small burn spot. I called the service and they came out and fixed it. Now I basically have a brand new TV. They were extremely professional, knowledgeable and helpful!

Its totally worth the extra money. I get with each purchase With 2 kids and 7 nieces and nephews it feels good knowing that none of the parents will have a heart attack when one of our kids inevitably breaks something and any of our homes. Plus the replacement aspect is hassle free!

Amazing TV for an Amazing price. would definitely go back and purchase another tv from this best buy.

Always good to have a back up for your electronics.

Excellent product, works great and I highly recommend it

I needed them to connect our new tv to our sound system. They were quite knowledgeable, very effective and great to work with.

Absolutely the best aftermarket warranty program you can get. I have had to call on them several times with faulty TVs (especially Samsungs) and they stepped up and replaced the faulty units quickly and without any hassles.