Customer Ratings & Reviews

So far I have not needed their help but nice to have them as a backup plan. First TV we purchased had a problem and we thought we didnt know what we were doing but Best Buy was great to help us return it and get a replacement. Replacement TV is great and was easy to set up

Oled is amazing! Owned for months and I don’t think I could go back to any other panel type. Great for all content, especially gaming!

NA did not use Geek Squad this time around. Sorry.

Electronics tend to fail at times. That's why the Geek Squad Protection is necessary when buying a new device. Great service at a great price.

Probably the best protection plan out here. Every chance I get I try to get one. Best plan I seen so far , I think if you are buying anything at Best Buy you have to get the plan

It is well worth the money you pay for it . They where very fast responding to us when we called them to report a issue with our tv. Thanks

It was not very expensive to add the extra warranty.

Whenever we buy anything from Best Buy we always get the Geek Squad protection which has always been beneficial to us!! Lightening storms etc can damage tv's even if you have generators or power supplies! So for us the protection is well worth it especially with how expensive electronics can be!

My original TV was purchased last year as an early birthday present wasnt even a full year old before it quit working so I turned to a store I trust qnd bought my vizio from best buy, I love the protection plan ot covers qlot of things like what happened to my old TV.

Love my Geek Squad protection. I've already used it twice for my computer I previously purchased. I have no worries if something goes wrong, I just call them, they reassure me they can fix, I make an appointment and that's it. I've been very satisfied.

A great product to have no matter what items you’re purchasing and make sure everything and please recommend to family and friends on their products when they purchase

It gives me much peace of mind that the TV I bought for my father has a fix or replace coverage for the next 5 years. The cost works out to a couple of drinks from Starbucks per year. VERY affordable coverage that can be redeemed at many stores. I live in a different county than my parents. TV problems, there's a store 5 minutes away from them!

It’s worth it for the price. You will need to get the geek squad in case something happens to the TV or anything that you buy so it’s worth it.

Its always a pain to return a tv through geek squad. From the initial call which you almost always have to wait 20 minutes . They always seem to have a real problem finding my service plan. I have multiple accounts and have bought many many tvs from them but they should be able to figure it out. I own sportsbars in FL and I only buy from Best Buy but they really needto figure this out because when i have a tv go down i want it back up and running as quick as possible but its always a hassle. At each of my clubs i have a back up ready to replace tvs that go down so my actual business is never really effected but we always regret having to call geek squad because we know its gonna be such a hassle and its gonna be a lot of time sitting on phone having to wait for a service guy to come out and tell us what we already know then take it to a store and replace. It would be nice if they brought a replacement tv with them when they come out. But instead u have to get a service order made then you got to call geek squad again and wait on line for 20 minutes. Then usually another 10 or 20 minutes to find the info from the multiple accounts. I have never had anyone help me combine all accounts into 1 account. It seems like that would make the most sense but instead i have to go through the same process every time. Its exausting. I love Best Buy but service plans are always a pain for me.

Purchased a LG 4K smart tv from Best Buy and added the 5 year Geek Squad Protection to extend the manufacture warranty. Due to brown outs and other voltage irregularities, having this added protection provides peace of mind. A must add on at point of purchase from Best Buy.

Worth getting because I bought a used product and the coverage makes the price worth it

I had to use this with my last TV, so I will be purchasing these going forward when I buy a new TV

Ive always purchased geek squad insurance with all my major electronics or appliances! They've always fixed or replaced my items if needed!

Love the extended warranty with Geek Squad my 4.5 year old TV just went out and they gave me credit for what I paid for the TV and I was able to purchase a better one for less

Got this for my 1st expensive TV. Haven’t had to use it but have used this warranty before for different products. Best Buy does a wonderful job and are quick to respond