Customer Ratings & Reviews

I have the plan in case I need it, these days products last a lot longer than in the past.

Easy and not too expensive for what it is and what it does.

Hopefully I won’t have to use this it’s like buying insurance

The Geek squad are like tech genies, very courteous, professionals and knowledgeable.

Trust me you will not go wrong with the geek squad protection plan I can honestly say they've honored everything I've sent their way with the protection plan. It doesn't get much better than that hard to find good companies like that nowadays.

My TV got burn in around 3 years in, and after 4 years, started flickering. I returned it to best buy and got a replacement TV with equivalent specifications and value.

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

Haven't used itt for things like tv yet, but, based on prior experience, they are a First-rate operation.

Picture and audio are both high quality ,and plenty of USB and video input and output. Overall great buy.

Getting started wasn't so bad. There were many downloads but I was able to get through a few of them. Still not finished with these setups just yet. I hope I don't need the Geek Squad, but if I do...

Doing its job and I think the service is good and pls keep it up

While I have not needed to use these services for the product I just bought, I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

They been so helpful threw the time i had the membership you can always ask questions they walk you threw it or a quick chat if you on the run

Hopefully I will not need to use this service, but it is always bestto be prepared and it covers 5 years, so that is great.

They combined the insurance and installation as one package, so it is stressfree without worrying if we can install the TV correctly especially it is 65". And it combined with an insurance replacement plan for 5 years, so if they did the installation incorrectly, and the TV dropped or cracked, then they will have to replace it.

I feel so very secure knowing that I have this extra protection . I bought this item at an open box purchase and was feeling a little skeptical about It since it was open box but it looks brand-new and with the extra protection that was offered along with it I am not worried about anything going wrong because if it does I'm protected.

Great Services, always responsive and handle claims with speed.

Had to use this for the laptop we purchased. Good investment as the laptop itself was on the cheaper end and I was worried about reliability. Replaced the screen and speakers 20 months into the plan. Actually got an updated motherboard out of the repair as well.

It’s always nice to have that extra peace of mind for any of life’s unecpected moments. 5 years is definitely worth the extra cost.

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.