Customer Ratings & Reviews

The guys were great! They took one look at my television and knew that they had to call it in. Within an hour, I was notified that my television had to be replaced. Having the protection plan was the best thing I could have purchased, along with the television.

This was an easy add on for me. I do not have to worry about the lifespan of the TV and will be supported if anything were to occur. I am not tech savvy so appreciate the protection.

Its a protection plan for your TV. Recently had to put it to use when mine randomly died. Told them what happened, they printed a receipt and I went and grabbed a new one completely painless!

As always best buy prices on their TV with a great service plan is the best I've seen out of all the other electronic stores. Product plan with geek squad is like true family

To have extra protection on your product and the cost effectively of the extra warranty is very good

Dreaming on my next new product from Best Buy! Please make it possible for me.

My computer was not working well and they worked on it to get it running efficiently.

We purchased this option as to protect this $1000 unit. We had a great Samsung for 2 years with no Geek protection from BB. Any item that has potential of under-life potential will have this morning forward.

Warranty to give me a piece of mind excellent customer service in past so there was no hesitation.

This was good. After the 2nd TV that stopped working in 7 months I requested a refund from Samsung, Samsung representative said we had to take the TV off the wall we were unable to remove the TV ourself. When our new TV arrive Marcus and Caleb were so kind as to remove the TV and place it in the box for Samsung to pickup. This crew with the Geek Squad is the best, Professional, Respectful and Very kind.

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

Product performed and it was everything as described

They deliver what they promised. I highly recommend and approve!!!

Amazing product, very lightweight and easy to use. It fit perfectly on my wall and I had no trouble installing it myself. Thank you! Best Buy for offering such good products at such affordable prices

3 years later and the TV and apps work just fine. The remote works fine, the color still shows clearly and the updates are easy just like a phone update.

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

I am never the type of person to purchase an extended warranty. After some consideration I ended up purchasing the Geek Squad protection plan for my LG CX series OLED, I had it for several years and one day I noticed pink and grey horizontal lines on the lower half of my screen. I immediately called and scheduled to have one of the techs come out and diagnose my screen. The tech informed me that the cost of a new panel exceeded the allowable amount for replacement and they would actually replace my Tv for a newer generation! I could not be happier with my experience with Geek Squad and I will continue purchase a protection plans for years to come!

Always do good when there is an issue. Great to work with so far

LOVE this product! The only antivirus protection I have used in more than 10 years.

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.