Customer Ratings & Reviews

I hope I never need it but I feel good knowing I do.

I WAS ABLE TO GET MY PRODUCTS IN A TIMELY MAnnER I had a few issues with the removing and adding od the data from one item to another but the Geek service online was helpful.

These are worth it in my opinion, no matter what you may be buying. Often times, something may quit on you just as a year has passed. Twenty bucks just gives you a little reassurance.

Can’t beat it. Something not working the way it did when you got it? Take it back and get another one. No mailing anything off. Which is why I get all my electronics from Best Buy and not anywhere else

Bought the protection plan to preserve my investment, but time will tell when i call on them to hopefully remedy any problems that may arise with the samsung 7900u

happy to have the 2 year warranty as you never know

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

It looks good but the temperature is not working right

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

Purchased a new LG CX65 roughly (4) years ago with the 5-year Magnolia warranty. TV recently had a few, almost naked to the eye pixels out. Scheduled a home visit, tech came and assessed and confirmed my report. Said to fix panel wasn’t cost effective so i received a store credit in the amount paid. Was able to purchase a larger, newer version of the TV, along with another 5-year warranty, with shipping and tax for the same amount paid 4 years ago. If you’re purchasing a higher end TV, especially OLED, and have any fears of burn in or dead pixels, this warranty will quell any anxiety. Only warranty I’ve raved about due to what they tell you is what you get plus the seamless process of initiating claim and receiving store credit. Thank you Best Buy!

geek squad has made me a firm believer over the years. until I have a bad experience.... all hail geek squad! they have earned my respect. keep doing what you do geek squad. thanks

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

I absolutely love this tv! So much extras packed into this model and then some. I love all the user friendly interface and all the different features I am a loyal Samsung consumer!

Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

Great coverage! If anything happens for the next 5 years Best Buy will replace or fix my car radio.

Good the best company to buy a insurance for my item

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.