Customer Ratings & Reviews

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

Very professional installers. Definitely recommend

Love that Firefox is in the system and I don't have to use my firestick. Sound is great. Picture is great. No compalints. I would buy it again.

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

I always put extended warranty on all of my electronical devices.

With how complicated tv’s are now I think this extra warranty gives great piece of mind

Excellent customer service. Very happy with our purchase. Will recommend.

Never hurts to have if something goes wrong and the chat is great

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

Great picture and tv for the price. Really impressed and enjoying it.

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

Great add on with purchase when we order our tv for the house

I love my TV and this be my second one and I going to get a larger for my family room

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

I have not needed them but they have been there for any questions i have.

Great dynamic picture and seamless clear crisp sound

The Geek squad protection is a must have to have on your most expensive items.

You can't beat a 5 year protection program as good as this!

The insurance agents were beyond expectations, and the all services for claim was easy, fast amd gentle