Customer Ratings & Reviews

It is good to have protection for your items thank you

Great offer, Worth every penny, highly recommend it...

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

Good protection plan, easy to setup and overall a good plan.

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Agents handled the situation with ease and communicated properly

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

I have had no issues with Geek Squad in the past. maybe just the wait time to see a tech.

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

I usually get the geek squad protection whenever I buy anything. I made a mistake one time and didn’t get it and lo and behold. I needed it and I will never purchase anything with a big dollar value without the geek squad protection ever again.

Excellent result and very happy with the purchase. Will purchase again

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.

Used their tv repair at home service before. They replaced a defective panel on my tv that would have cost me $500 for free. Don't buy warranty from others and hear "do you have the box your tv came in, you have to send it off yourself to repair center, there's nothing we can do, do you have your receipt from a year ago, I don't really know anything I have to get a manager or any other of the poopie you'll probably hear elsewhere.

Haven't needed to use geek squad at this time. Maybe in the future

Good for my 100 inch tv so i dont have to worry if something happens

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

excelent service qickly and eficient y recomend to a friends

Best product work perfectly the size it was what I was expecting