Customer Ratings & Reviews

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.

Excellent service and quality of each product was well worth the cost.

When I bought a plasma tv about nine years ago I bought a five year plan because I knew the plasma tvs where going away and couldn't get it repaired. In four years the plasma screen did indeed go on us and Best Buy replaced it with a Sony LED 4K. I bouht a new five year plan and in three years this tv screen had problems. And sure enough this TV was discontinued so they couldn't get parts. So they replaced it with a new Sony TV. So I bought my third five year plan. Worth every penny.

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

Protect your investments worth the peace of mind much love !

Like a condom for electronics! Protection you need and deserve!

They're excellent in everything you bring to them.

The Geek Squad protection is one of the best if you have an issue with your product you just taken in no questions asked exchange for a new product.

Getting the extra protection is worth it. I recommend it to everyone.

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

Geek Squad has always done a good job repairing our electronic devices.

So far I haven't had to use the geek squad protection.

We bought this plan again with our TV. It saved us about $800

Purchased for a new Sony TV. Why? My view is the technology has advanced far enough for "fixed location" electronic items, especially TV/Video displays that the manufacturers should include at least 5 year warranty other than accidental damage. They don't. Best Buy through the Geek Squad gives you what manufactures should; extended warranty. Knowing I'm covered for failure of the product and don't have to lug it back to the store is "sleep insurance." Haven't had to use it on the Sony, but a laptop I bought, we south on me under the Geek Squad warranty and the replacement was no hassle. Even got a slightly newer model of the same product (Lenovo) as my model wasn't available. No hassle. I know some have complained about Geek Squad service, but my view is it's a local issue, not one of the program, and I've never had an issue with level of service with my chosen store (I have 3 I can get to in about the same time).

I was once a firm believer that the protection plans were a real rip off. I purchased once from a Best Buy competitor and out of caution I purchased the plan. Good thing I did. What a nightmare. NOW - I only purchase from Best Buy and I always purchase the protection plans. It seems a good policy for me.

Very knowledgeable and work very fast on all my computer needs

Don’t know about this have never had to use it says a lot

I bought a 5 year warranty & glad I did. My tv lost its picture & I took it in & they sent if off. The one bad thing is the Greek Squad doesnt have tv repair in the story. They used to have it inside the store. I took it in at 4:00pm & didnt know you had to make an appt. The salesman sd i had to make an appt. So I took the earliest one 7:30pm. So i asked when would it be ready? He said about 3 weeks. I said you could travel to the moon & back in that time. So I took my tv & brought it back at 7:30pm. The made took all of 5 mins filling out the paperwork. So I ask him when will it be back & he said in about 3 to 8 weeks. I said oh my gosh that is to Mars & back! But I got an email in about 5 days that they couldnt repair so I got My Full Purchase price back! So I bought another one like it.

Prices goes up for the more coatly items purchased. Walter (Buy cheaper )