Customer Ratings & Reviews

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Purchased for a client to add protection at the time as I was unaware of the model. I was just a little more piece of mind at the time of purchase. Well, almost 2 years later, the client returns from a long trip to discover the center of the screen was darkened. Forgetting I had the coverage until i looked up the info to find a similar size (vesa mount was an issue), and discovered i had purchased the protection. A few calls later, it was determined that repair wasn't feasible and replacement for a current model of similar price and size would be initiated. The process went smoothly, they delivered the new set and even took down the mounted set, which was another surprise because I was under the impression i was going to have to do that, but they beat me to it. Overall, very happy I added it to the purchase, the client is very happy as well as they were thinking they were going to have to buy another. Smiles all around!

Its well worth it. Bought as a Christmas gift for my gandkids

Best Buy’s warranty is great really take care of the customer and give great customer service

Good value for a good price. Easy Bluetooth paired with tv and devices. Quality sound is ok

Excellent assistance from the first call to replace the previous equipment, very fast process.

Best Buy is like my Victoria's Secret! I shop there frequently and buy all my electronics there! A huge part of why is the protection plans, I cannot recommend them highly enough! I have been buying the Best Buy Geek Squad Protection plans on virtually all of my electronics for more than 10 years and have never been disappointed by the exceptional service. Not once! Ever! This is absolutely the best warranty service in the retail industry! It's in a class of it's own, there is nothing else like it. And I tend to be a hard customer to please!

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

Great choice. Replaced my tv right away when I had a defective tv

This is a good value to have when you purchase items at Best Buy.

I would recommend a Geek squad protection plan for most any product that cannot be easily replaced for over $150 dollars, be it electronics or appliance's. Best Buy's protection plan in my opinion has been one of the best around. We have had several products that have failed and Best Buy, as long as it was covered, has stuck to their promise, if they could fix it, they did. if not, they either replaced it with a brand new product or they gave us the money back for the product and allowed us to purchase a brand new product because they no longer carried that product. It was really a no hassle thing and I could not be happier to recommend it anyone. I am sure there are some stipulations that we have not ran into, but we have had no problems at all in the 5 products we have had issues with in the 12 years or more we have purchased Best Buy protection plans.

I live near the Best Buy in Aventura area. Note: for the most part I do all of my electronics purchase from the aventura store. I happened to be near the Best Buy in Hialeah so we stopped by and purchase a Sony tv from them Along with a extended warranty one year to the date it broke, I then call the geeks They came out six or seven times they were unavailable to fix the problem. So the geek called the aventura store since it’s only a few minutes away to see if they would help on the exchange and aventura Best Buy declined to do anything about this issue. Then they called the Hialeah store and spoke to the manager Hector and he accept to take the tv back with no Additional charge to me. All of this has taken 5 months to be resolved, I believe that I purchase the tv at Best Buy and the Best Buy at aventura Should have looked at it more clearly. Best Buy in Aventura lost a customer and Best Buy in Hialeah has gain one&

Good option to have. Last tv lasted about 5 years before died.

I hope to never need this service, but if I do, it is nice to know that I don't have to haul the TV in for service, it will be repaired in my own home!

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

Great piece of mind protection for my new Sony Bravia 5!

Best warranty for an oled tv period full stop Best buy geek squad warranty is the only warranty that explicitly states it covers burn in nuff said...

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Picture is great, but it drops WiFi connection almost daily. It’s annoying when something I’m watching suddenly freezes and then I have to go through the menu to reconnect the internet. I’ve tried restarting the tv and my router and it still happens.