Customer Ratings & Reviews

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

Geek squad protection plan is a great investment for expensive TVs well worth the money

Hopefully I never need it but to know you have a 5 year warranty is a good thing.

Good protection plan for TV. They will fix any problems with your Tv or replace it!

I recently had to use this for a Sony TV that started experiencing back lighting issues. I was hesitant to purchase but I am very glad I did. This was much better than a Health Insurance Scam.

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

Good customer service and care team. On time delivery.

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

This protection was absolutely worth it! I had previously had a 4K TV that crapped out on me several years ago and would've cost more to fix than to just get a new TV. That's when I learned that I should protect my new TV with Geek Squad 5-yr Protection since my old TV didn't even make it past 5 years. And I'm so glad I did! This TV had crapped out on me due to power outages that messed up the TV's power supply that gradually declined over time until it became inoperable. This plan was a lifesaver and I was able to get the value of my TV applied to a new TV purchase, which I used to get the same TV I had before because I loved it so much before the power outage and killed it over time.

I’d gotten this warranty with a brand new tv, and when we hired someone (not from Best Buy) to mount the tv on the wall, he broke it. It was literally two weeks old. The warranty doesn’t cover damages, but when I called Geek Squad to ask whether I could transfer the warranty to the new tv I was going to have to buy, they made an exception for me due to my unfortunate circumstance and told me they’d replace my entire tv. I was so shocked and blown away because I didn’t expect that at all and was fully preparing to buy another tv. The customer service is the best I’ve encountered and it’s absolutely worth it to buy the warranty.

Feel better knowing if needed can use this extra protection for my tv.

Fast quick reliable service. Showed up on time and was friendly

Geek squad is amazing and Best Buy has treated me so well through the whole buying process. Even having to return a couple defective TVs. I wouldn't hesitate to buy this because of the white glove service. Even with other options like SquareTrade available.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Great customer service and help repairing products.

Well I would say that if you are looking for coverage get it!

I love the product, great customer service attendant.