Customer Ratings & Reviews

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.

Very good price and customer service was top notch.

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

The agent was reliable and my tv lost ita image the warranty was very easy to claim

TV protection plan is great to have I haven't had to use it yet

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

Great service on everything I love everything they do a nice job

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

While it took several days longer to get a Geek Squad agent to my home than I would have preferred, their performance was stellar. They quickly diagnosed the issue, explained the problem clearly and discusses next steps. The following day the agent who came to home informed me that there would be a delay in obtaining the need part and arranged for a complete refund of my purchase, service contract and taxes so I could replace my Hisense TV with a new set of my chosing. In the end, I have a new TV, a new 5 year warranty and almost $100.00 in store credit left over.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated