Customer Ratings & Reviews

Had an issue with a Samsung and they took it back no questions asked. Didn't have the same model and didn't want to wait so they give me 100% credit toward an upgraded TV

We have always relied on geek squad when we have bought major appliances or tvs. They have been great to work with.

Great to have, definitely a very important support to have.

Worth every penny. If something happens to my tv I know I am covered.

I always love this feature. It gives you a peace of mind. It is always reasonable and worth the money.

I was able to get a new tv when mine broke, very professional and love the process!

Great way to protect your devices from any issues that may happen

Great protection. Makes my feel very comfortable knowing my item are insured

Happy so far . Glad that I purchased it . It’s better to be safe than sorry.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

I have peace of mind knowing the techs are there for me when I need them

The agent transferred all my information from my old computer to the mac

Very quick and easy to get any assistance. Would add this to any device.

Haven't had to use Geek Squad so far but I am glad to have it.

Easy set up and great overall experience with ordering

Great way to protect your product. Gives you a piece of mind.

Its nice to know if anything happens to my item its covered no questions

Must have with every purchase. Geek squad are always helpful

Geek squad is very helpful always quick with getting results

Great product I would recommend it to anyone to make sure they get this when they purchase an item in electronics