Customer Ratings & Reviews

Geek Squad protection service is worth it for these expensive and vulnerable pieces of equipment that are high end Smart TVs.

Geek Squad protection service is worth it for these expensive and vulnerable pieces of equipment that are high end Smart TVs.

I can't even count how many times over the years the Geek Squad warranty has saved me and I usually come out ahead

I love my Geek Squad from Best Buy it's it the best service to have!

Good product is very easy and I love it I recommend to my friends

Great customer service. Takes good care of any computer problems.

Would NOT purchase an electronic device without GEEK SQUAD

Please do yourself a favor buy this warranty. Its the best in the industry.

I always bought the protection to all the items I bought it’s the best!!

Again, pays for itself to make the investment of protection. Never makes me feel like I lost out buying the extra coverage

So worth it. We had thw plan amd needed it to have our tv fixed.

Thanks Best Buy protection plan is very important to have on appliances.

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

They assisted in setting up my computer so it was ready to use when I picked it up.

Is really good protection plan. They have good price and good protection

They did it all. Seamless. Informative. Great service, and gives a peace of mind.

Every time I have used the protection program it has worked great. Sometimes it feels overpriced but when needed it’s great.

Easy to secure. Reliable. No hassle to use. Reasonably priced.

Without a doubt I always get the protection plans with devices. You never know what might happen.

Nice Item Very Pleased!