Customer Ratings & Reviews

Fairly priced. I’ve read some goods and bass, but I haven’t used them yet.

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

Nice to know it's there. Though hopefully never have to use it.

Hopefully i will never use this but its there if needed

Awesome product. Use it almost daily. Recommend it to everyone.

I have not used the Geek Squad yet, however, it gives me a peace of mind to know I have hands on assistance troubleshooting and/or options for repair if needed. My sister has had a good experience with the Geek Squad which helped me make the decision to purchase the protection plan.

Best company ever, So very blessed Best buy is the best. Thanks again Pastor Bradley Fields

I bought this service plan to protect my new OLED TV. I don't expect to use it but if the TV shoulde break withhin 5 years Best buy will repair or replace it. It is my understanding that because the TV was mounted by Geek Squad, that service under this plan will include mounting.

Tv arrived ahead of time with fast and friendly service. It's not a surprise, it's the reason I continue to shop with Best Buy.

I'm now retired from Best Buy after working in the Magnolia Department for 13 years, & I'm a "True Believer" in the Geek Squad In-Home Protection for 5 years, on my mom's TV. Her TV is on at least 12 hours a day, & has Roku built in application, & it's 4K ready, so her TV features will be utilized a lot. She's also, bed ridden & her new TCL is her entertainment. If this set should break down (Doesn't cover physical damage), then all I have to do is call 1-8000-GEEK-SQUAD, & they'll come out to service it or replace it !

Great price and excellent picture. The 4k channels are amazing. I purchased the 5 year warranty at a reasonable price. I’ve used these warranties from Best Buy in the past and TV was replaced.

Great protection plan for my Samsung TV. Grabbed the the twobyear plan.

The Geek Squad took great care of me during the service and replacement of my TV

I was lucky to have purchased the insurance for my tv, otherwise I’d would have had to spend money on a new tv, but after a simple call and an coming to my home I was given clear understanding or what to expect, and given a new tv within a couple days

Havent used them yet but I have in the past great service

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.

So far my tv and the service provided has been pretty good

I javent had to use this warranty as of yet,but i have never had any problems in past.