Customer Ratings & Reviews

Geek Squad set up the TV & got it started. They were helpful & open to questions. We mounted it to the wall later.

Excellent store to go, staff is super knowledgeable. Super attentive, my store of choice

Good for if I need it, but a bit disappointing from their other coverage plans. Most of their other protection plans include accidental damage so if you bump into it or your pets run wild or something happens to it, they'll replace the item. But unsurprisingly as items get more expensive, they drop that option in their protection plans such as this one. I just hope if anything happens to the actual product itself that is a result of regular use, it's actually covered in this plan.

They mounted it ok just not where my wife wanted it. Not really their faults

The replacement plans with Best Buy are great. If anything happens you just bring the item back and get a gift card to repurchase or you can purchase something else.

I have not had to actually take advantage of this service. But I hope to have no issues when the need arises. I read prior reviews before my purchase which stated they were given a hard time because they didn't have the original packaging. So because of that warning I have stored my packing away along with my original receipt. You can never be too careful....

I purchased the warranty for my last Sony TV and was handled professionally to get me up and enjoying my new Sony A80L television.

Happy with the service and quality. I’ve used this product before and it works

Trust the Geek Squad, they are real people that you can go speak with if you have questions or problems.

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

Being that I have had on TV hit by lightning and a burnt ends on an old lady it I prefer to use Geek Squad affordable cars if they cannot fix it they will replace it or you will get your money back with no problems has been my experience using them

I haven’t had any problems with it yet! I only wish that the sound quality was better.

Awesome protection plan. Worth spending the extra money if expecting to keep the tv long term.

I bought this protection plan for my new 32" TCL Roku tv. It was quite affordable and gives me peace of mind. I have never had to use a bestbuy protection plan in the past, even though I have purchased them before. I'm just glad they offer them.

I have had Geek Squard service for my last 3 flat screen tvs . Great service .

I would not buy any electronics without the Geed Squad service protection. It has been proven to be a great value for years!

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

I always get the 5 year insurance on my large tv purchases. These newer TV's are like computers. Never had a problem with my Sony tv but if I'm dropping 3 grand, I need some assurance it won't just randomly die and then I need to get another one.

When you purchase a $3K OLED, this is an easy decision. Hoping I never have to use this, but glad it’s there. Best Buy is the only seller that their warranty covers burn in! LETS GO!

I haven't had to use it yet, but I trust it, because Geek Squad has been around for a long time.