Customer Ratings & Reviews

Geek Squad are great friendly polite and they do and excellent job when they come out

No haggle, straight cut and dry coverage. Past warranty transaction i brought my Bluetooth buds into best buy and explained the issue and they smoothly inspected and exchanged. Thanks Geek squad!!

Finally peace of mind warranty. 5 year warranty ..nice.

The protection gives me peace of mind knowing that if there are any issues with my new product, I can trust that Geek Squad will be of great service and come up with timely resolutions.

I always get the extended warranty for all my TVs and appliances from Bestbuy. I don't like the extended service of the manufacturer's. Bestbuy is just less of a headache.

It is incredibly reassuring to have a 2 year warranty for any expensive purchases.

so far there good they there when u need help will walk you though trying fix it

Havent had to use the service yet but im sure its top notch as is everything else.

I used my geek squad protection several times and have always been satisfied. If they can’t fix it they will replace it. When they send it out they keep you posted on the the repairs and the time frames. That is a plus for me!

Always there if you need them. Very nice and helpful.

The LEDs went out in my last TV after about 4 years and it would have cost over $300 to fix. Since that TV only cost $400, I wasn't about to waste the money. Paying the extra $189 (for my $799.99 TV) was definitely worth the cost for this Geek Squad coverage!. I doub't I'll ever buy another without it!

Hoping that it takes care of any damage or malfunction over the next 5 yrs,

They where hands on took their time to make sure that I where satisfied with my decision

LOVE IT, THEY WILL GET YOU RIGHT! THEY ARE ALWAYS NICE AND FRIENDLY.

Have not used it yet but past experience with Greek Squad was always helpful and good

You protect your junk why not your TV? I was told by a repair man with15yrs in the trade Samsung puts weak transistors in their boards so I was glad to have purchased the extended warranty, you should too unless you've got enough disposable income or an advancing technology addiction to buy a new one every 2 years.

I was sold the display model Samsung tv and it was about 2 years old already. My salesman recommended the coverage just in case and I felt it was a wise choice!

Can't go wrong. The protection program is a must for anybody spending more than $200. I use geek squad protection once in the 10 years I have shopped at Best Buy and it has paid for itself even for that length of time. The two-year geek squad protection plan, in my opinion is a smart move, even "a must". TY. GmanC

The agents were absolutely great installing the Tv and wall mount. They were of the the utmost professional. They knew exactly what to do and I didn’t have a worry in the world. I’d highly recommend them again for future installs.

Haven’t had to use it but glad I got it for my new Hisense TV. I don’t know much about the brand so I thought it was a safe bet