Customer Ratings & Reviews

I have not had to use the geek squad service this year but my experience in the past has been excellent. I would recommend for peace of mind on all electronic and appliance purchases!

Great to have this in case I need anything. It has saved me in the past!

Super service! Very knowledgeable and would definitely ask for him again

I love the Geek Squad and the services they provide. Whether in the store or on the phone they are helpful, patient, knowledgeable, and professional. Great service.

I would recommend Geek squad warranties on anything expensive. a few hundred dollars saved me over a thousand dollars in replacement costs.

Happy I added this protection to my LG OLED TV. It just provides me peace of mind, in case something happens to my tv. Worth it when you have a higher end tv.

So nice to have this as my back up, they have so much to offer

Great if your tv goes out bad if it doesn't lol wish it covered more like if the software becomes buggy over time after updates but sadly it doesn't

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The television I had wasn't one they were able to replace as the brand didn't provide parts (to America?). In place of a mediocre HD tv, I received an (upgrade) 4K television, with Apps that are actually useful.

Have used the Geek Squad twice since I bought it. Both times for installation of appliances. Men are very professional and respectful of COVID-19.. Great job installing and will use them again.

I love Geek Squad. Geek Squad has always been helpful with all of my devices. I don't let anyone else touch any of my electronics. I am glad to have Geek Squad services for all of my electronics.

They worked with me regarding a return while a tv was repaired. Turns out it was damaged when returned to the store. I ended up with the new tv which I liked better. They were very helpful and understanding.

Recommend getting the insurance for the TV even though it’s a five-year plan you never know what could happen in those five years specially when one has little kids like to throw things around the house.

Polite and respectful. Agent wore shoes covers which I really appreciated. Approved a replacement tv straight away when it was deemed not cast effective to fix the old one.

Got the two year protection plan mainly for the chance of burn in. From what I understand Best Buy covers burn in . Hopefully I don’t ever have to use it but I feel it’s necessary for and 1600 dollar investment

It's a good insurance in case your item stopped working. I haven't used it so far, but, based on my experience with Best Buy they will fix or replace your item.

Love the Geek squad and there extended warrenty, never any hassel with repairs or replacement.

We bought this protection for our laptap and love that we can have geek squad check it for viruses and ensure it is running efficently.

Since the sound went out the geek squad was very helpful in getting the sound back.