Customer Ratings & Reviews

best buy's extended warranty program is well worth the price..even better than the manufacturer's warranty..free shipping should the need arise, coverage for ANYTHING (unless you smash the screen on purpose!)..their geek squad is ultra responsive and knowledgeable !

Have not used the geek squad as the television is running perfectly

Great to have especially when you have kids! You never know what might happen. Geek squad was able to help me out when I needed it most. Highly recommend

After 4 years my Insignia went bad, took it to store and they replaced it on the spot!

Very knowledgeable group. They are quick and courteous

Excellent price point for the coverage, I couldn’t pass up the 5 year price with my new tv especially since the last one was 3 years older and lighting surge caused me to have to replace it.

Purchased the Geek Squad for a new 32 inch smart television for that extra protection coverage.

only needed them once but they were great with fixing my issue

A must have for your electronics, covers most problems you would have with your items, geek squad is super helpful and easy to use

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

The service is exceptional. attentive and responsive 'sqaud'dies'! Worth the purchase!

Has always been a useful purchase in case any I goes wrong.

Has always been a useful purchase in case any I goes wrong.

Great present idea. She loved it and was able to use it easily.

Much needed to feel safe and secure. Great protection plan.

So far good. Have not had to contact Geek Squad but sounds easy to do if and when we need them!

Great Tv I love this brand. The picture is clear and the sound is great

Bought for new TV. Secure knowing that they will take care of whatever may happen.

I would totally recommend friends and family to setup geek squad support in an event of a tv braking down. They can assist you in finding out what is the problem with your device.

I had purchased a 43 inch Samsung TV about two and a half years ago along with the protection plan. The TV stopped working properly, I contacted the Geek Squad no problem they gave a full refund for the TV.