Customer Ratings & Reviews

I have read several reviews from people complaining about best buy and best buy products and policies so i decided to add a review. I love best buy and i have been a member for many years and just llke this last buy. Its amazing i bought a 98 inch qled tv and had it delivered and installed on the wall. I got the best service and a breath taking television. Its better than the movie theaters.

Worth the purchase. Has been excellent since day 1

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Peace of mind to have protection plan. Great to be able to take product to store.

This screen protector is fantastic and I wish I could rate it 6 stars. In a horrific chain of events I tragically dropped my phone from approximately 4 3/4 feet directly onto cold hard pavement littered with gravel. (Dropped it out my car window) I hesitantly exited my vehicle and then proceeded to step directly on top of the phone which was screen side down. To my dismay I observed multiple cracks on the screen of my almost new iPhone 8. I then did the drive of shame back home where I could more closely observe the catastrophic damage to my phone screen. I slowly pulled it out of my pocket as a single tear ran down my face. Suddenly I was overcome with an epiphany. I had purchased and installed this glass protector on my phone. Is it possible that my screen was still intact? Is it possible that this 8 dollar product saved me from replacing my entire screen? I slowly peeled back the screen and was filled with joy. I haven't felt joy like this since I opened up my Nintendo 64 one 1990's Christmas morning. My screen was unscathed. I snapped a picture of the decimated screen cover, and gave it a proper viking burial. Thank you for your service tempered glass screen protector.The description of "ultra clear" is truthful: the clarity of my phone screen isn't at all diminished with it on. Because I have an iPhone 7, no protector can cover the entirety of the screen; this does, however, cover the entire flat part of the screen, unlike other protectors I've tried which were very visibly 1mm too short. The protector also doesn't cause any issues with functionality - touch sensitivity, 3D touch etc. all feel unchanged. The surface feels really smooth to the touch.

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea

Geek squad is excellent. Very knowledgeable and friendly. Go above and beyond to assist and fix. Thanks guys

The Geek Squad protection is one of the best if you have an issue with your product you just taken in no questions asked exchange for a new product.

Excellent service, professional and very transparent.

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

I think it's good to always purchase extra service and warranty protection for electronics/appliances and I got this one for a steal 2 years plus additional year warranty not bad and happy to have it

We purchased one of these 5 year warranties along with a 75” Hisense tv. Exactly at the 2 year mark, the tv died. It was a bad panel and main board. Once the panel is damaged, they just give you a credit towards a replacement as panels are not repairable. 2 phone calls later and a new tv was ordered for exchange. 2 days later I had the replacement in home. Easy Peasy… Note: They gave me a current day replacement credit towards a direct replacement of what I originally purchased. That total was higher than the original purchase price with tax and warranty. I can’t say that this will apply to all but, it worked out well for me. I then decided to upgrade and the full exchange value was applied to the new tv. This ended up being a great deal. My new lg qned tv is now hanging up and I took another warranty to protect my investment as well. The cost seems high but, it is well worth it when you are planning on buying a large tv as it comes with in home service.

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

The 2-year Geek Squad protection gave me peace of mind. They were helpful, fast, and professional when I needed support. I highly recommend this service to anyone buying tech products. Totally worth it!

Haven't had to use it yet, however I have never had an issue with using warrany services with Bedt Buy!!