Customer Ratings & Reviews

5 Year protection. Peace of mind. Love this. Thank You.

Good value. Haven't needed to use it but a great thing to have, just in case.

Don't know how good since I haven't had to use it yet. Hopefully will be good

I will highly recommend purchasing geek squad for any product that Bestbuy sale

Bought this for backup or insurance purposes; I hope I don't need it but am glad it was available at a reasonable price.

Tv is great and has awesome picture. Love the roku built in. Had cut the cord and have antenna and works great!

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

I love Good good good good good good good good good perfect Perfect

Haven’t had to use yet but will definitely use it when I need to

Bought this protecting for my tv! I love having the coverage if needed

Nice knowing I'm covered for the next 5 years! Always worth it to me to purchase the extended warranty for something like a TV!

Comes in handy A must have for the appliances gadgets that we have today

Good TV not bad for a mid range 4K style TV The best thing about this TV is the android operating system

I get the Geek Squad Protection for peace of mind.

Love the geek squad protection. I buy it for everything.

answers all questions and gives options polite and helpful

Geek squad protection plans are the best I always get them for everything I can

For a TV that cost over 5k, it's definitely something you need.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Topper quality, always there for me. Very good tech service and warranty.