Customer Ratings & Reviews

Great protection for a fair price. The Geek Squad is a great team, and I feel safer knowing they have me covered!

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

Again these warranties are a must to have when you buy items from Best buys

Always great to know I have the coverage of GS just in case anything is to happen!

It always feels so comforting knowing my products are insured in case of accidents.

Must needed for World’s No.1 Television LG C1 77”

Have not exercised a claim yet Unit is working great That's a good thing

Geek squad handle my service plan greatly. Great warranty and precaution for tv.

Purchased to protect any issues with tv. Never had a problem with Best Buy protection plan.

Really good always get insurance for appliances and electronics

My husband set it up & we were watching it an hour later. We love how clear it is.

Definitely comes in handy,as I am not so tech savvy. They have helped with my laptops and technical difficulties. Great job,best buy

Very nice I really loved I will always go to bedbuy they are the best

I always purchase the geek squad protection service. I have had to use it in the past and never had a problem with it.

Geek Squad Protection is the best. It covers everything so you have peace of mind.

Great purchase that protects one from those once in a while units purchased with a problem.

Haven't used the extended warranty yet, and hope to never use it. But I'm sure it will be as good as the TV if needed.

It was a great value for the price. It provides added protection for this product.

They are very helpful very knowledgeable they go out of there way to help

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.