Customer Ratings & Reviews

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

I love being protected for 5 years! Big purchases that may be expensive to repair or replace through no fault of mine is covered so I’m happy!

Great help, I knew what I wanted and they helped me find it and put it in my car

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It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

I will recommend this brand, because is a good material

This protection is a must and adds a sense of ease when purchasing items that may fail outside of manufactures warranty. Value for the money is also good.

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

Definitely worth having the protection incase anything happens.

My goodness you definitely don’t want to purchase any electronics with this protection It is so worth every cent You never know if a product will fail so protection is of the utmost importance Easy replacement process

I love the geek squad service i can be relax if somethings damage they fix it fast and no cost

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

I mean all I did was get protection. If anything happens to my TV then I'll be able to get it fixed, so it definitely lowers my anxiety around that.

Get one. Had a Sharp TV several years ago. It started to die about 2 months before my extended warranty expired. Best Buy sent a technician to my home and when he found that he couldn't replace a defective part, BB refunded my original purchase price and even prorated what was left on the warranty.

We still have this tv and we haven't had any problems with it i recomend this brans

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

This is the second TV I’ve bought at Best Buy in the last 12 years. Both TVs I got the extended warranty the first TV I didn’t have to use it until almost 5 years and they fixed my TV fast and easy. This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.