Customer Ratings & Reviews

Having this warranty with Best Buy gives a great weight off your shoulders. The customer service and help alone is worth it.

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling

Good expalanation for necessity of protection plan.

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

I haven't needed to contact the geek squad yet, but having the coverage at a very good price is comforting.

When getting a new TV definitely get their geek squad protection. They come to you if there’s any problems.

Great website to order from and had no issues buying or picking up. Also have had no issues setting up myself.

The most beautiful guarantee I have seen in my life

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

Geeksqaud services are prominent and reliable. I have opted this for my tv purchase on thanksgiving

No problem with service. Haul away old tv. Drivers were f3.

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient

Geek squad will answer all your tech questions. Use it as it’s provided with purchase! Thanks Best Buy!

Never get anything without the coverage!! You usually have a couple of weeks to buy coverage if you can’t right away!!!

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

Best Buy consistently provides amazing electronics, their knowledgeable staff ensuring that you get the piece beat suited to your needs. The great thing about a Best Buy warranty is knowing you'll never have to worry about the integrity or longevity of that purchase because the Geek Squad will be there to repair or replace it with absolutely no hassle or fuss. Shop at Best Buy, but don't forget the warranty!!

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.