Customer Ratings & Reviews

TV quit after a few days. They brought out a new one and set it up for us. We bought the tv to replace one that was less than 3years old that had quit. It was a different brand and we had not purchased the extended warranty. Great piece of mind and we were real pleased with the knowledge of the Geek Squad.

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

It s good t have extra protection when offered. This dhows customer satisfaction in case something goes wrong..Satisfied customer generates more orders, more NEW customers Thank you!

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

This service is a must when you buy a BIG tv. They will pick it up and bring you a new one Mine is 100” and heavy

I bought the 5 year Geek Squad protection for my previous Hisense TV that stopped working about 2 years later. It wasn't cost effective to fix it so they replaced it with another Hisense TV which I also bought another 5 year protection. I am so happy I had protection!

Great piece of mind warranty. Parents used before on failed TV no issues what so ever.

Awesome Five years with no worries! Thank you Best buy!

WE discovered after unboxing the 75 inch television, that there was an internal flaw....the screen did not show! When I called, the gentleman said a replacement television would be sent out and the flawed one would be picked up....and it was within 3 days!!!

Best insurance ever, this is a great investment...

Always get the geek squad with my electronics. Its paid for itself time and time again

Always a seamless and reliable experience! It’s nice to have knowledgeable help when things go wrong.

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

TV is great. Knowing its coveres for 5 years makes it even better.

Haven't had to use yet, but it is a great value to buy with electronics

I just purchase the extended warranty, this time I had to get the 5 year since the last Tv I bought it was only for two years and of course the tv broke down just after the warranty expired. So I have not had the chance to utilize this warranty, but the price is very competitive for 5 years so i got it.

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

I was helped quickly and efficiently! This is why I always go to best buy for all of my electronic needs.

I like to protect my larger purchase so this item was a good cost and length of time to cover the new TV