Customer Ratings & Reviews

Very helpful and Their availability is very convenient

I got the helped i need to make my son Mello happy for his bday thanx

Look forward to utilizing their services if needed in the future.

They We're very efficient in coming to check my t. V. And getting everything set up to get exchanged in a very timely manner, very grateful for their help.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

It’s just good to know that if the tv breaks that it’s covered! Less worry when you buy brands you’ve never used before!

Best Buy has top-notch sales and service. I have not had a problem since I’ve been purchasing everything from TVs to refrigerators to microwave oven. I totally recommend Best Buy

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

They delivered my SAMSUNG TV to the third floor and as planned.

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

This service is a MUST for all your tech. They are able to fix or replace any tech concern

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

If you do not buy this and your item has a hissy fit - getting service on it is EXPENSIVE... so good luck if you do not buy this coverage. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Always recommend!

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

I would definitely not buy a TV today without an additional warranty. TV’s today have so many features and issues can arise. Having a warranty for five years at a lower price is a great value. If it can’t be fixed , you can get it replaced. With a warranty, you have a chance for repair or replacement. Saves u from buying another unit. Best deal around. Best Buy Geeks usually are great.

Seems expensive for the time frame of coverage. Hopefully will not need to use.

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

Best protection for any electronic devices , good prices for coverage

Works amazing definitely will be recommend! Also service was amazing!