Customer Ratings & Reviews

Best service ever I can live worry free for the next 5 yrs knowing that if anything happens to my protected item it will be repaired or replaced at no cost to me. Best Buy’s protection is a must whenever you prurchased expensive high quality in home items . Protect your purchases better safe than sorry!

The person we had helping us was super helpful and knowledgeable with any questions I had. I would definitely seek him out again for any other needs I have.

One of the HDMI ports on our TV broke because we had the protection plan we were able to upgrade our tv minus what we paid for the original TV. BRILLIANT!

But this for all tvs , I am usually the guy that says no to this by default. But I got it because the tv was so cheap. It was tcl, of course screen went out after a year. Called best buy came out next day , evaluated tv . Got to pick a replacement and pick it up same day. Could of had it delivered but I am impatient lol. Just get it.

Was an emergency purchase as my previous tv stopped working at about 7pm. Was able to get to Best Buy about 45 min before closing. Very happy with our new purchase.

Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

For the small price, it is a very worthwhile investment. We've use it on other items, and never had a problem. Hope we never need it, but if we do....

Purchased the 5 year warranty for our new Samsung 70” TV. Hopefully we won’t have to use it but if something fails in the next 5 years we are covered! (As long as it is not a cracked or broken screen). Keep any young children away from the TV screen so this doesn’t happen!

I bought the 5 year protection as a piece of mind after my last tv had issues right after the factory warranty expired.

Never had any issues with getting help when it’s needed

Thanks for the quick response and help getting my warranty process. Really nice guy.

They are really attentive and the support they give is very clear.

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

Nice..............................................

Tv is a great replacement for our old one that broke. best buy protection makes us feel alot better about the purchase.

Very knowledgeable people. I never have peleja with them.

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

Best chioce if you have kids in your home..they cover all major issues and breakage