Customer Ratings & Reviews

This is reassuring to have. The Geek Squad mounted my TV on the wall. I had to have the TV replaced this year and that was covered. It makes my life less stressful to have it.

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

The Tv was changed when i returned it cos itwas damaged

Never not get it. got it many times cause its a must have

I liked the TV in the beginning loved I had all the apps that my kids could use to watch shows but not the Volume no longer works, and I am hoping it is just a minor issue and the sound will come on.

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

Money is tight. I usually don't pony up extra for some warranty the clerk's trying to sell me on top of the warranty that comes with it! But when it's the Geek Squad, I'll take it. It is SOOO much easier & nicer to be able to come down & talk to someone in person versus calling someone a 1000 mIles away that I can barely understand who gives me the run-around anyway! No thanks, I'll take the Geek Squad.

Great service informative they fixed my tv fast and searched rigorously for the parts needed to fix the tv

Very Impressive!; quality highly recommend to anyone, well please.

This was protection for an Open Box TV. I have already reviewed that TV as excellent and the warranty was not needed. I cannot say I would recommend the service since I did not need to use it but if you are purchasing an open box I guess, like me, you may wish to buy the warranty as it still was cheaper than the full price of a new set.

The warranty is well worth it they honored my last extended warranty as promised. You never know when you will need it.

Though I didn't use the GS to install my products, they were very friendly, knowledgeable and extremely helpful!

We would never buy a TV without a protection plan. On a previous TV we bought years ago, it came in handy. It wasn't able to be fixed and the plan let us replace it with a new TV. All we had to pay was the difference between the two TVs and a new protection plan. Was well worth the extra money for us for that situation

Love the geek squad. The 2 gentlemen sent up all my electronics in a timely manner and moved everything for us. They were both congenital and informative. They also answered all my questions. It was so much easier to have all my new electronics set up because there was so many wires. I highly recommend geek squad.

We got this sound bar because our tv sound was not enough. We got the 5.0 to amplify the sound. Was presently surprised when we discovered that this sound bar was full range with amazing bass.

I was unsure about if Geek Squad coverage was worth it but i've been very pleased.

I almost always buy buy the Geek Squad protection plan for any TV or computer purchase. We recently had a bad power surge that knocked out several of our TVs. One TV was still under the 5 yr warranty. I took the TV in, they sent it to be checked out. Best Buy ended up replacing my 4 1/2 year old TV with a brand new one, that ended up being an upgrade from what I had. Well worth the money in this case.

If you buy anything from bestbuy, make sure you Geeek squad ! They are amazing people, and they will fix anything you have. I have not had any problem with my Geek Squad.

It's a peace of mind. I purchased for 5 year plan.

I wouldn't buy a thing without The Geek Squad protection plan especially a big TV that hangs on the wall.