Customer Ratings & Reviews

They were very helpful with exchanging a TV. I was very happy with their knowledge

So worth it. Not very expensive and so fabulous when you need it. I’ve popped in for the Geek Squad to answer questions, give me explanations for things that didn’t make sense, help me install programs then understand the nuances, they have run checks as often as I thought my computer was compromised. So helpful, will always have a Geek Squad plan!

Very good to know that my purchase is backed by the Geek Squad

Excellent service. I think anybody should purchase when getting electronics to Best buy

Its totally worth the extra money. I get with each purchase With 2 kids and 7 nieces and nephews it feels good knowing that none of the parents will have a heart attack when one of our kids inevitably breaks something and any of our homes. Plus the replacement aspect is hassle free!

Do not leva ebeat biy with out ... i am serious .. you wil regret it

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

They do great work, and in a timely manner. If you want your electronics in good hands bestbuy is the place

Because we got this TV for my parents, we thought it wise to get them the protection package as well! Am grateful we have that safety plan in place for whatever might happen!

I have used them in the past when my computer was hacked into. Hackers really messed up my computer. I appreciated the service Geek Squad did for me. They cleaned it well. Problem was solved...and I got my money back from my Visa Card....The hackers were really stupid--committed fraud BIG TIME!

The warranty is definitely worth it. Make you feel secure on purchase

Great service. Had previously purchased on my 3 year old tv which Geek Squad could not repair. Offered a new tv to replace the old tv at no extra cost. Needless to say as the previous 5 year warranty was on the old tv, I purchased a new 5 year warranty on my new tv.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

excellent service and above all they have people who speak your same language

Have not taken advantage of this yet but the price was reasonable. we have electrical outages and i wanted to be protected in case there was some damage to our recently purchased television during an outage. again I thought the price was very fair. I would recommend it to any one.

I love the geek squad. It has always been a great investment. Peace of mind knowing it’s there if your product fails. When I have had to use the protection plan it has always been a seamless process with geek squad agents. I will not make any major purchase without having geek squad protection.

Don’t buy the product if you don’t buy the protection. They do a great job helping with anything you need

I haven't needed the Geek Squad yet but it's nice to know they are there if I need them.

When offered, get the protection plan. You never know whether or not your purchased item is going to be the one that fails. Get the protection plan. It's worth it to relieve any product failure headaches you may encounter.

My Granddaughter is so proud of this Vivo tv I most Definity will buy again good quality and picture.