Customer Ratings & Reviews

The purchase of insurance for my new television was easy. Received an email right away. Happy with what the insurance offer. Originally when I purchased my television and went to curbside pickup, received email saying that I still have time to purchase. Love it.

I love that the protection plan is 5 years for protection on products that are high priced items. I am happy with the options and the peace of mind that having the long term protection gives you. Very pleased that I purchased the protection plan for these reasons.

We are so glad we bought this for out TV Called and they came out ordered the part came back installed. Still had a problem We were able to purchase another tv and put the cost of the old unit toward it. Great job Best Buy

Haven’t had to use it yet, but I’ve had nothing but positive experiences with Geek Squad and their warranties in the past

User friendly, good value friendly staff with great results. We have had this service for several years. When our in house tech guru ( teenager ) cannot get it done, the GS does it all. SUPER VALUE. Did I mention SUPERVALUE?

Always happy with geek squad great customer service

I can really appreciate the protection plan & the geek squad. It's really a great idea to get the coverage on everything. I had my tv almost a month something happened with red dots throughout the tv & there replacing it at no cost to be brand new. Always get the coverage!!

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

The Geek Squad delivered and installed the TV without any issues. They were very efficient in installing the mounting bracket (through stacking stone). They cleaned up afterward very well. They spent time instructing us on the use of the new TV. They hooked it up to our VHS/DVD player as well without additional charge. Nice job!!

Very useful when I had an issue with a product I had to return.

I purchased the 2 year Geek Squad Protection Plan when I bought my LG OLED TV. I haven't had to use the plan yet.

I had to use mine and they were courteous and processed my claim quickly

Super excited to have a warranty this long, hopefully it comes in handy, but I’ve heard great things from friends!

For most products I don't buy extended warranties or insurance. The price of the insurance is usually high enough that you might get a new appliance or device cheaply enough to take the risk. But for big screens and computers I get protection to protect me from the hassle of a dead on arrival unit or dead pixels or accidental damage. It is not just the unit price, but the reduction in time required to navigate the replacement that I am insuring.

The five year warranty is great They do what they say

Our tv went out and I was so glad to have the protection plan! Geek squad was super helpful and got us squared away!

Tv is just the perfect size for a kids room. Picture is perfect and very vlear

Tv picture went out almost completely.. called up and let them know. Had a new tv delivered the next day and they removed the old tv... great service

I feel confident knowing that I will always have a nice tv to watch. I've had replacement with them before. Simple and quick replacement. I even needed a remote and they dropped it off at my home.

The agents were very helpful and attentive. They helped me understand.