Customer Ratings & Reviews

They are amazing .. they are the reason I buy my items from here .. it’s convenient and quick

Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

Geeks are amazing and should be supported forever and always! But thanks for having the unforeseen I don’t and fixing my thangs

5 years protection is a great thing to have if anything happens within 5 years i can have the tv fixed and that's great service

If you have the means to pay for geek squad do it !! They are always nice and if u have questions they always answer them.

I have a pricey 65" LG tv I bought in 2020 with a defective screen. So I called our warranty/Geek Squad not even a week ago to set up an appointment for them come look at our tv and was given their soonest day on Nov 2nd 2023 to see if it was fixable or if would cost more trying to fix it. Brian from Geek Squad reached out to me today and opted for us to have him come today or just wait for our original appt on November 2. I was happy to oblige him today. Brian showed up exactly on the time he gave me today and had the problem solved quickly and communicated everything to me very well. Economically it was too costly to fix so he gave me the number to the Geek Squad warranty dept to call for the full credit I paid for the tv I bought in 2020 and his work order number and said they'd handle it from there. Brian was a SUPER NICE GUY! I then called the Geek Squad/warranty division after he left and the man I spoke to via the number Brian gave me was just as pleasant, funny, and very helpful. I was given the options to order a new tv over the phone with full credit or ask for a full store credit and go to Best Buy myself and pick out a new tv there. I decided to upgrade and I ordered a new tv through my phone call with him plus another 5 year warranty. He supplied me with the same discounts that I got in 2020. So now I have a new bigger LG Tv arriving on November 2nd which was actually the date they were supposed come look at my tv to diagnose it. And I only had to come out of pocket of $42 for everything. I DREAD calling people because they are usually rushful, leave me on hold forever, and very pushy for people to buy something much more expensive and won't take no for an answer so I have to get rude after they asked me for the 50th time and tell them to shut it. None of that happened. I was pleasantly surprised.

Can’t go wrong with the extra protection. It is needed because you never know when something will go wrong with your product.

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.

The delivery and installing a new mount and 65" TV was perfect. In addition the TV was calibrated and streaming services were installed as well as several apps. All wires and cables were connected including a separate soundbar. In addition, when screen issues arose after 18 months, Geel Squad Protection Plan (GSPP) replaced the original TV with a TV of our choice and the new installation is also covered by the protection plan. We have the GSPP on all of our electronics purchased from Best Buy and is has been worth it.

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

You guys should use this service on every big purchase . It is reliable and easy to use.

This 5 year warranty is overall good due to having the best of best fix our electronics.

Workers were professional and knowledgable. Told exactly where I wanted the Tv and they were able to do exactly that. They were also cleaned their work area when they were done. Grest work guys. Thanks.

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

I got my Vizio TV four $100 because of my rewards I got such a good deal on the TV that I was able to buy a Vizio sound bar I have a 55 inch Vizio TV in my living room and it’s so nice I thought I would get one for my bedroom. Thank you Best Buy I appreciate all you do for the community.

Just the right size Tv for a small apartment . NO problems love it and the price was great. Bought the 5year warrenry for 30 BUCKS CAN NT GO WRONG

Thankfully hadn't had to use it as of yet but I have a toddler so it's only a matter of time and they're super helpful with questions

Yes, by all means I highly recommend that Geek Squad, be contracted as your service provider in your investment in purchasing your TV…

This why i get my electronics from Best Buy because of Geek Squad. I don't have to send it off anywhere. And i absolutely love that.

I would advise getting Geek Squad coverage for anything over $100. It covers so much.