Customer Ratings & Reviews

Thank you very much for everything you have been given to us

Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

Having this is like having my own nerds in my house for anything

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!

Hopefully we never have to use it, but in the past this service was well worth it.

What amazes me is the engineered life span of a new TV that makes getting this coverage virtually mandatory. My 42" Insignia died almost 5 years to the month of when I got it. I was then told my new 49" Sony would have about the same lifespan - if I'm lucky! If it dies within 5 years and they cannot fix it, I get a new one "free" if you don't count the cost of the Geek Squad protection. Go figure. When you add things like this to the fact you pay $200+/month for Comcast TV & Internet, the cost of entertainment has become an absurdity. It's enough sometimes for me to think about buying a TV at a thrift store and using "rabbit ears" antennas for actual free TV and save myself a lot of money to the tune of $3,000+ per year when you amortize it out to the TV's life span. Did you know that with FHA you can put a down payment TO BUY A HOUSE with what you spend on TV in 2-3 years??? Just the same, even if I just had TV "rabbit ears," the Internet has become a necessity the way a telephone is, it's a form of velvet-gloved robbery. So, hat's off to the Geek Squad for being there, to save us from our big, expensive TV's that have an engineered life span not unlike the cast from Blade Runner. I recommend it because it's now mandatory and no longer an option unless you're into gambling odds, with your TV lasting more than 5 years, not much different than the state lottery. Haven't needed Geek Squad to set up my TV, however given my past experience with them, with my computer, I expect no less than 5 stars.

For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

When I need them they are there and I’m happy after their done doing their jobs.

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

The agents explained the process so i can install it on my own and connect it to other devices

like this one. set it up just fine. hope this tv lasts.

Very good service, and often done in a day or so depending on the type of product.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

We love this freaking TV it is officially the best thing in my house. Dont tell my wife

Not sure when I used this but they always do a good job

Very efficient and fast service from the guys good customer service

I already used this on my new TV because of stuck pixels. I didn't want to have to take the tv back for an exchange, so i called geek squad and they fixed the issue in less than 20 minutes!

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them