Customer Ratings & Reviews

Very happy to have support and coverage for a new purchase

Representative was courteous and thorough and very knowledgeable.

I always recommend the Best Buy warranty - it saved us a ton of money

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

Hope I never have to use it, but this is a great and affordable option for accident protection.

The Tv great sinks with everything easy to set no issues with connecting to internet a lot different options to connect with everything like ipad , iPhone etc.

Highly recommended, it is outstanding for the price point

Always nice to have extra protection on big purchases

I opted for an extra two years of protection and I've read great reviews from other customers that used these guys. Definitely add protection to any electric device, it will give you peace of mind just in case something went wrong.

So glad I subscribed to this service, very helpful

I have not used it, but im glad I have it. I purchased it in case it is needed.

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

One of the best things I love about Best buy is their protection plan. They are great

Love the service privided at my local store. They always help assist with my needs!

I haven’t needed to use the geek squad on this purchase yet. But the geek squad rocks they respond quickly and take care of your problems.

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

Purchased 5 year warranty for an open box TCL TV R646. They were professional and helpful when advising on the 5 year warranty. I have no issues with tv so far but good to know I have that extra warranty/coverage in case anything happens.

My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.