Customer Ratings & Reviews

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

Geek Squad service was fast totally fix my issue which was very important to me. He offer the membership to me which has saved me money important these days

They helped me choose a product in my budget and size range

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

Great service and always reliable, whenever my items are damaged they quickly can help me fix the issue.

Beautiful television picture. I am very happy I bought it.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.

This television is awesome. The picture and quality is outstanding. I would recommend it to anyone.

Very happy that best buy stands behind products. If anything goes wrong they work to make it right

They help me with the microwave installation, super great polite personnel

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

Answer all concern questions I was concerned of how I was gonna get the TV up and they informed me that they do that and it didn’t cost that much. I also gave when it came and did it thanks geek squad.

I will always get a warranty on anything I buy from Best Buy

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

I like having a piece of mind should anything go wrong.

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with

great deal will buy again best buy had everything we needed for the office