Customer Ratings & Reviews

Great Tv not just because of price but even 240 rate, WOW

Great! Hoping i never have to use my warranty but just in case.

Always Great service when you need it , not needed so far!

Excellent TV, very good clarity and sound. Recommended 100%

Absolutely satisfied. Great price for the quality.

I contacted chat with questions and they had a quick and efficient response.

From previous experience with the Geek Squad, I have no worries ordering the extended warranty especially for my high Tech electronics.

The TV mounting device was easy to install and is supporting our TV well.

Whenever you purchased a great tv, always get the Geek Quad; they are amazing…

Quick and quiet setup. Very professional and kind.

I recommend Geek Squad always Have always will warranty are a must guys

I ordered a 75” Roku tv online on November 21, received a wall mount and waited for tv to arrive. About a week later we opened the box took out the tv only to find ou it was defective with vertical lines running up and down the screen, Text/chat to return and reorder set up for December 18th, waiting all day for a replacement only to find out nobody showed up! Text/chat again, said no one available to deliver, reset up for January 3. Not customer service friendly, I will not purchase anything again from Best Buy.

The person in the store was very helpful and made it very easy for me to purchase the protection plan.

I usually don't have any issues with purchases I made at Best Buy. I purchase a Samsung 50" TV in August 2020 and purchased the additional protection. I was told by the salesperson that if I purchased the additional protection, it covered accidental damage to the TV. Upon calling Geek Squad to report a cracked screen, a Geek Squad Tech arrived to my home named Dennis and was not very nice. We all greeted Dennis who never acknowledged us with any greeting and asked where the TV was located. He stated could not make a claim because we the cracked screen was abuse. We couldn't even find a scratch on the screen, but had vertical lines on the right side of the TV. He left in less than 5 minutes. I learned a valuable lesson after researching "Geek Squad Protection". It's not worth the additional cost and I will never purchase again especially after meeting Dennis. Buyer beware.

Price was good. Haven’t need the service yet and hope I never do

No reason not to like it! Will be helpful when i call!

This was the perfect TV with the perfect price, and it has turned my son’s bedroom into his lil-man cave!!

Love it. Always great to have that piece of mind when buying an expensive product.

The geek squad was helpful and I am very appreciative for the service

Not complaining at all every time that i used they respond quickly