Customer Ratings & Reviews

Def always helpful and I would recommend! I love buying my products from Best Buy!

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

I recently had to use this for a Sony TV that started experiencing back lighting issues. I was hesitant to purchase but I am very glad I did. This was much better than a Health Insurance Scam.

Hopefully i dont have any issues nice to have the sqad to back me up

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Great tv service with a lot of patience with all my questions

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

When I bought my 50 inch Toshiba approximately 5-6 years ago I purchased the Geek Squad extended warranty. I don't normally purchase these warranty because most times it is just as cheap to buy a new replacement. I forgot about purchasing the warranty. At about 4 years I started noticing wide darker bands of color running from side to side along the top, bottom, and through the middle of the TV. I went to my Best Buy account on line to see how old the TV was and then found out I had the extended warranty. Originally Geek Squad was going to replace the entire panel but, the TV was no longer being produced. I was given a code and told to bring the TV to my local Best Buy and everything would be taken care of. Best Buy refunded me the entire purchase price of the TV including the sales tax. With that I was able to purchase a larger TV and yes I did purchase a Geek Squad extended warranty for the new TV. Unlike most places fortunately I didn't need the original purchase receipt. One of the smartest decisions I have made as far as extended warranties goes.

The geek squad protecrion was a very good buy being that my items usually hv slite problems not all the time some times

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

Had a problem with tv was resolved quickly and professionally

They told the truth when a thing happened they gave us a new one.

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

The process was worth it to protect my smart TV and the agents from the store helped me through it

About 3 years ago I helped an old friend who is very technologically challenged by a 58” tv. I made sure she bought the 5 year warranty from Best Buy. Just in case. We the just in case happened and the tv failed. I called Best Buy on her behalf and was quickly and efficiently forwarded to a really patient and knowledgeable customer service representative . Following a few questions he informed me the tv was not repairable and that the full purchase price would be refunded. We talked about applying that amount to a newer better larger tv and within 5 minutes delivery date was set. We, of course opted for a new 5 year warranty. A few days later new set arrived and old one taken away. I installed the new set and my friend could not be happier. Great service.

Worth the purchase. Has been excellent since day 1