Customer Ratings & Reviews

I hope I never need it, but I did buy one. It was not very expensive when I purchased the TV.

I love my TV and I Iove everything about it and I love that I have geek squad it's a life saver best investment.

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

Very nice tv and good quality. I like everything about it and it's perfect size for myself

I'm glad I got my 5 year warranty it worked Wonders when, my 55 inch TV went out. I was given and delivered a brand new one. So I renewed my insurance one more time.

Thankfully hadn't had to use it as of yet but I have a toddler so it's only a matter of time and they're super helpful with questions

Hope I don’t have to use this but it seemed like a great add on for modern electronics.

always there when we need them- I can walk in or call for remote help - thank you

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

Yes, by all means I highly recommend that Geek Squad, be contracted as your service provider in your investment in purchasing your TV…

Geek squad is the best. The process was easy and fast.

This why i get my electronics from Best Buy because of Geek Squad. I don't have to send it off anywhere. And i absolutely love that.

Geek Squad did a great job setting up my MacBook Air and making sure everything was running smoothly. The technician was knowledgeable and polite, and I felt confident my device was in good hands. The only downside was the wait time for my appointment, but once they arrived, the service was excellent. Overall, a reliable option if you want professional tech support

I have had good experiences with the Geek Squad extended warranty so I always have piece of mind when I purchase it with every buy.

Excellent agent and great attention, easy used and comfort

Love my TV. Buying last years model and Open Box saved nearly $1,000 from buy this years model!!!!!!

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

Honest service. They won't jerk you around trying to get paid for doing unnecessary repairs. The techs are knowledgeable. Although the products are good, they often fail after the manufacturer's warranty, which is a common practice (planned obsolescence). Geek Squad is there to honor and help.

Love it grand daughter was very happy. And easy to set up

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!