Customer Ratings & Reviews

And he's always a good thing to purchase the protection plan.

Thankfully I haven’t had to use it yet, but it’s great to have the option

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.

We bought a Roku 65” TV plus the 5 yr Geek Squad coverage. We have used Geek Squad in the past on our computer and they fixed it plus retrieved my photos. I highly recommend Geek Squad

This service is a must have for all of your purchases. There is no haggle-they replace or give you credit immediately. I add it to all of my purchases.

The young lady who helped me was great very service will be going back again I was very impressed with her knowledge of the products I was looking at extremely helpful and courteous

Good services. Havent had an issue with geeksquad yet

Outstanding tv for the price! I bought a second Insignia Nocmv 2024 and its great also! Very happr with Best Buy

Since the tv was on sale, I bought the protection for a great buy and now can relax if something happens in the next 5 years with my tv. You never know how long something will work but I’m protected if it stops working.

Awesome service! Great customer service. Wal in wait time was not too long.

I've used geek squad warrenty in the past and they do honor there warranty and this plan is price great for product i purchase.

Haven’t had too ever use my Geek squad for repairs…however a great value and I feel extremely good knowing they are available for repair or too answer concerns

Very good service good customer care for products you buy!

I mounted my TV to a TV stand mount. I purchased the 2 year extended warranty with it. The one thing I didn't know is when you do purchase the extended warranty it runs side by side with the manufacturer warranty which I didn't know it did it that way. I thought it started after the manufacturer warranty ended but it doesn't. So he sure to ask questions about that.

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

This was the smartest choice I made having a warranty and this is a excellent service

Best Buy offers Geek Squad protection and service agreements on all their TV's, computers, appliances, etc. The service agreement packages are all fairly reasonable, and since most manufacturers only guarantee their products for one year, extending the warranty through Geek Squad is a great value. Over the past ten years, I have purchased multiple TV's and computers through Best Buy. I have also purchased service agreements for all those purchases. On several occasions, my TV or computer has needed a repair at apprx the 5 year mark (from date of purchase). Geek Squad diagnosed the issue and determined that the product needed to be replaced. Since I had an extended warranty, Best Buy delivered a brand new product. No hassels, just good service.

Geek Squad has been great! after 4 years with no trouble, they came out 3 times and finally replaced my TV. No complaints!

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

While we haven't taken advantage of this yet, we decided to get it for our new Roku 43" 4K television because it was affordable and two years, which is a good amount of time, and often within the timeframe that if something is going to go on the fritz, it will. Well worth taking the worry out of the purchase!