Customer Ratings & Reviews

My last TV died in about 4 years, I am relieved to have the protection plan. The Geek squad was very helpful in trying fix the TV.

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

Good service, never had problems in past replacing/fixing things.

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

I bought tv mount and set it up on the wall by my self. Geek squad thank you.

Unfortunately, I am unable to attest to the current contractual services re: 2-Year Standard Geek Squad Protection. I have not used it yet. However, in the past I have never had a problem repairing or replacing products using the Geek Squad protection plans.

Even if something happens during the 1 year warranty, you never have to deal with your TV manufacturer support because they always suck. Best Buy is amazing with their support. My experience might be unique but they come out to look at my TV, determined what was needed to fix. They didn't need to replicate it, but I had recorded a video of the issue. A day after my service call, they tell me they can't get the part in a timely manner so they offer me a gift card for what I paid towards a new TV. Of course I ended up with a more expensive set and re-bought the warranty so I ended up having to buy a new TV, but I much rather would have spent the $400 than losing out on $1600 for a TV that was just 14 months old.

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

Easily connected to all my devices and I easily assembed

Monster is the only cables I use for all of my electronics. Monsters ability to have a super clear picture.

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

Date: 04-13-2024 When purchasing a somewhat expensive item (TV, other) I would suggest purchasing the "5 Year" Geek Squad protection and subscribing to their "Best Buy Total Tech Support." - Will ensure you are covered for most anything R. Stewart

Awesome purchase Every time! Through all the years of my electronics purchases, I've never been dissatisfied with Geek Squad. Thank you

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

I was aware I had purchase this package. However, I will now be taking advantage of it.

I love this computer, I enjoy it and it works well n perfectly fine