Customer Ratings & Reviews

very helpful overall. they knew there business and explained to me what i needed.

We've only had our TV for a little over a month, but I feel so much better knowing that I have this service, just in case anything happens. Thank you, GEEK SQUAD!!!

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

Excellent product, works great and I highly recommend it

Haven’t had to use it yet, but we love geek squad!

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

Worth every penny to protect your purchase when getting a new OLED TV.

Love that this came with my purchase! Makes me feel secure with the product

5 Yr Warranty Protection Is Amazing. Just never know what can ever happen to your appliances when you buy them especially at an Pricey Price. Anything is possible to happen so I went with the 5 yr warranty protection which it’s covered through “Geek Squad Protection”

Good option if you need to use the service to service electronics

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

I typically choose Geek Squad Protection over the manufacture's extended warranty since Geek Squad is easy to reach and has been very responsive for the other items I've covered this way.

As a best buy employee our geek squad protection on this product is definitely worth it for my partner and I. I feel confident in knowing that if our TV falls or the screen goes out, we will have multiple solutions/options in the future.

Lots of people hate on the extended coverage programs but for an OLED TV, GeekSquad is a must. I wouldn't even consider getting an OLED if not from Best Buy, The coverage is the best in the industry, and DOES cover dead pixels, as well as burn-in. Highly recommend picking it up alongside your electronics purchases if the cost of replacing the item would be excessive or a burden.

Friendly customer service took care of my problem very quickly

I loved it, it’s one of the best stores I have had smooth purchases

Great service helped wirh my return and loaded my tv in my car

I got it for a 5 year extended warranty, I feel more protected

I had no problem mounting and connecting this tv to the internet. Has the best picture of any 4k tv that I have purchased! The price was very reasonable.

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!