Customer Ratings & Reviews

The Staff of Geek Squard are the best...Phil always greets me with a Welcoming Smile. His expertise is always astonishing to always helps me figure it out. Our challenging time on the Laptop or Internet are swift and rewarding with the answer to my dilemma! Jason, the GM, always helps me as well. He always takes time to make sure I have been given the best service. Great Star!!

Protection is good for tv and customer service is awesome

The only reason I buy from bestbuy is because of the value of their warranty the techs are amazing when they come out and usually come out and fix items on their first try unless they have to order parts but if they can’t fix it they don’t play around they will get you into a new product to keep your life going!!!!!!

Great TV and picture! Makes watching sports and movies a different experience.

They are great. Very Helpful. I love the 24/7 support they have. My son threw somthing at my tv but because I have the protection I can get the TV fixed.

Excellent, faster and perfect work made in a click of time

I never buy anything with out the warranty it always pays for itself later on.

With my luck, as soon as manufacturing warranty ends, Geek Squad will kick in and I’ll have piece of mind. I always het a Geek Plan.

love the tv! has been working perfectly since i got my hands on it

I love my new tv the setup look really nice on my basement..

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

Great service ,great quality,best customer service

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.

Hope I don’t need it but happy to have it. Thank you

Feel comfortable knowing we have tech support and repair capabilities. Good value

Always get the geek squad protection. Had to use it once nad it paid off in a bug way.

My old Samsung 4K 75-inch TV started having white spots in the display after 5 years of regular use. Thanks to this protection plan I was able to replace it with whatever's new out there, without needing to pay an arm and a leg and just paying the difference. This protection plan saved my life, I definitely recommend considering it!

We have had Geek Sqad for several years. Love that we can cover all of our devices. Any issues just take it in and drop it off. very quick and professional.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.