Customer Ratings & Reviews

Los instaladores son detallistas y perfeccionistas con su instalación dejaron todo de show

Geek Squad came in and took care of me by doing a Sony Triage. They submitted a claim on my behalf and were able to get me a replacement confirmation code to have my current TV exchanged.

Im so glad that best buy has this to offer, with a toddler in the house & a TV of this price its nice to know ill be protected if something happens.

Awesome tv, very bright and colorful. Easy manageable operating system.

Great purchase Best Buy is the best my favorite store to shop

Over the years I have purchased many items from Best Buy. I purchased this plan for most of them. Thankfully, I haven't had to use it on too many of the items, but it was and is a good investment. Once I had a computer that needed replacement and there were occasions when I needed tech support for an item and received the help for free. I consider it a small price to pay for insurance that, like most insurance, comes in handy if you need it.

I have exchanged tjings that was damaged and lost. They honored the protection plan and i got a new replacement.

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

Nice to have the service to prevent any issue and they help me a lot

Only problem is three service calls before an exchange. Tech was on time and courteous. Finally after 45 days authorization for exchange was given. Authorized 50 inch as 49 was no longer made with one model drop. Still worth the money !

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

Excellent open box item arrived in perfect condition. Works great

I really appreciate and love the installers because they walk me through it explained everything to me and fixed and clean what they messed up

My wife Samsung went out geek squad was unable to repair it had no problem getting a gift card for full price of the TV used it for the standard warranty on my new 65-in OLED TV

Delivery was on time and install went smoothly! I recommend

They helped me mount my tv and when it had issues with they were able to help me out and get my tv fixed, and fast, I might add. Very excellent customer service.

Great product and a good price.Nice crisp picture for gaming

We purchased a 5 year warranty for our new LG TV. The original TV we bought had really bad pixel burn on the screen, and the 2 year warranty really saved us. We purchased the 5 year warranty for the new TV we traded for with hopes that the TV outlives it's warranty. The cost of $30 for 5 years is worth the cost, especially if something happens to the TV.

Great product to have for those expensive items! Unfortunately we had to us it numerous times for our 70 in. 4K t.v. and had to swap out for a new set in just 4 months. With a bit of back and forth, was able to get the warranty prorated and transferred to the new set. Otherwise, the warranty is considered fulfilled once a new set comes into play. This part of the policy I do not agree with. Even so, I would still recommend it