Customer Ratings & Reviews

The extra 5 years cost me $40 and I think it's completely worth it. It does not cover physical accidental damage. I bought a Samsung TV from Bestbuy and after 4 years of long use via gaming, the power supply went out, something the warranty would cover or if there's a bad HDMI cord.

The protection for my tv was a good choice. So far Haven’t had to use it

The Geek Squad team provided exceptional service when setting up my new TV. They were professional, efficient, and knowledgeable, ensuring everything was perfectly installed and configured. Their friendly demeanor and willingness to answer all my questions made the entire experience smooth and stress-free. Highly recommend Geek Squad for any tech needs!

I purchased this with my LG G2 because, although they are rare, LG is not reliable when it comes to product defects. It was like pulling teeth to get LG to refund my LG G1 when he randomly died the first year of use (totally random and rare event). After taking months to get my refund I went with Geek Squad Protection on my next purchase. Best Buy has hands down the superior protection plan. Totally worth it on big purchases, in my opinion.

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

Did a awesome job setting me up, and very polite and knowledgeable

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

Geek Squad helped us install our 65” tv, the associates were very helpful. I would use there services again.

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Great service and good assistance for any concerns

I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

Never known what can happen but with Geek Squad Service I know I'm covered.

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

The warranty is great. M6 remote broke and tgey sent me a new one

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

Great to have when you need it. Came in handy a few times.

Worth every penny. The Geek Squad folks are great at diagnosing the problem and walking you through fixing it either through online chat or by phone. If you have to take the item in for repair, they offer convenient appointments.

have to wait and see what happens. My hope is that I do not need this service

Easy to add on when picking up my soundbar. This was an open box good purchase so went with the warranty just in case.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.