Customer Ratings & Reviews

I always purchase the Geek Squad protection for peace of mind!

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

Order came in on time. A good price. Good people to work with.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.

Great service, my TV had issues with the network card and picture display. The representative helped me to resolve the issue immediately. Now recommend geek squad to everyone.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

Very good plans and they stand behind exchanges or returns with no questions asked

Pice of Mind having this protection is a comfort, and all is that!

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

With this protection I feel very comfortable with all my kids around the products that I purchased

We've replaced 2 TV's with the warranties through geek squad, both times they've made the process an absolute breeze! If your on the fence about getting the warranty, get it! It pays for itself and takes the stress out of any repair!

I recently purchased this product, and it has exceeded all my expectations! The quality is outstanding, and every feature works as advertised. A lot of thought and effort went into its design and functionality.