Customer Ratings & Reviews

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

I ve already given my feedback on this one before , so it s the same.

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

Never had to use it. Other than having my TV installed

The best warrenty for a tv repair problems when you need it

Geek squad has always gone above and beyond for anything I need help with.

Affordable price and makes a lot of sense for a television investment

Geek Squad services are always hassle-free, I never buy anything and don't attach a plan if its available, cause you never know. I also love I don't have to deal with a third party

My screen quit working and Best Buy had someone out here to diagnose it and a new TV delivered within a week. Definitely worth the investment for the peace of mind, but the service was much better than I expected going into using it. I’d recommend it and bought it a second time myself with the new TV.

Great plan for new TV. The price is good for 5 years.

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

Always there when I need them. They saved my life repairing my laptop!

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

Great protection plan with a good price for 5 years.

It’s definitely worth having protection in case anything happens.

Love the ability to purchase this for peace of mind!

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors

I had a 4.75 year old TV that died, it was not repairable but had a5 year service plan... Contacted BB Geek Squad, once determined status they put me in touch with a different team, in about 15 minutes they settled for the total cost of the broken TV (less service plan cost). I used that money too heavily discount the replacement TV. Very happy with the whole experience.

They mounted my TV with no problem. They took out all the packaging materials and TV box and hauled it off. They answered and showed me how to use the TV. Highly recommend them!

Great to have this just in case something goes wrong. I bout it and the one time I used it my tv died got money back. I forgot about the warranty I had but got an email to renew or it will expire!! That’s how I got $$ back! Just for that reason alone I bought another warranty!