Customer Ratings & Reviews

Unfortunately, I am unable to attest to the current contractual services re: 2-Year Standard Geek Squad Protection. I have not used it yet. However, in the past I have never had a problem repairing or replacing products using the Geek Squad protection plans.

Awesome purchase Every time! Through all the years of my electronics purchases, I've never been dissatisfied with Geek Squad. Thank you

I haven't had to use it yet but i love having the option to use it if i were to need it.

Geek squad is the best! They are easy to work with and always fix us up!

Geek squad is the best! They are easy to work with and always fix us up!

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

Nice squad service, Nice squad service, Nice squad service,

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

The warranty better never get used but if it does these ninjas better have my back

Top tier service,top tier coverage!Must Own!ive been getting this well over a decade,and will continue until ive passed!

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

Date: 04-13-2024 When purchasing a somewhat expensive item (TV, other) I would suggest purchasing the "5 Year" Geek Squad protection and subscribing to their "Best Buy Total Tech Support." - Will ensure you are covered for most anything R. Stewart

Even if something happens during the 1 year warranty, you never have to deal with your TV manufacturer support because they always suck. Best Buy is amazing with their support. My experience might be unique but they come out to look at my TV, determined what was needed to fix. They didn't need to replicate it, but I had recorded a video of the issue. A day after my service call, they tell me they can't get the part in a timely manner so they offer me a gift card for what I paid towards a new TV. Of course I ended up with a more expensive set and re-bought the warranty so I ended up having to buy a new TV, but I much rather would have spent the $400 than losing out on $1600 for a TV that was just 14 months old.

I haven’t had to use this yet but I’m hoping it’s as great as the TV is. I’ve had this kind of protection for a laptop and it was very good.

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

Good Service by geek squad with much more affordable price

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

I purchased the monitor and it was broken as to wear you couldn’t see it until the monitor was turned on. I didn’t really need my warranty because it was a new purchase however I did my return and replacement through Geek squad and they were polite and helpful

The security is definitely worth the money we all know life happens and i will always go fir the protection

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost